About Me
As an Accenture Apprenticeship Graduate, I bring hands-on experience in Data Classification, Quality Assurance, IT Customer Service, and Project Management. I am advancing my career toward AWS Cloud Architecture with a strong focus on cloud security, while currently preparing for ISC2 CC, Security+, Network+, AWS Cloud Practitioner, and AWS Solutions Architect certifications. I also plan to pursue a Bachelor's Degree in Computer Science at Western Governors University. I aim to contribute to environments that value accuracy, security, and innovation, while growing as a skilled professional in cloud architecture and cybersecurity.
Experience
Data Quality Assurance Analyst
Activus Connect
Alpharetta, GA • Dec 2025 - Present
- •Perform detailed quality reviews of text, image, audio, and video data to ensure accuracy and compliance with established guidelines.
- •Collaborate with cross-functional teams to align on quality standards and improve consistency across labeling and annotation tasks.
- •Apply subject matter expertise to evaluate complex content and provide clear, well-documented decisions.
- •Build and refine quality assurance processes to support scalable AI/ML data operations.
- •Analyze trends and error patterns to identify root causes and recommend process improvements.
- •Manage multiple projects simultaneously while meeting strict quality and performance benchmarks.
- •Support model training efforts by ensuring high-quality, reliable datasets for machine learning applications.
Packaged Application Development Analyst
Accenture
Atlanta, GA • Jul 2022 - Aug 2025
- •Collaborated with functional teams to understand business processes and system requirements.
- •Developed and executed manual and automated test cases using Atlassian Jira and Worksoft Certify in SAP Fiori.
- •Ensured test cases for SIT 2 in OTC 1, 2, 3 covered integration scenarios and supported team members in refining their cases.
- •Supported Security Operations with first-level triage and investigation of security incidents.
- •Triaged and investigated alerts, phone, and email security incidents; routed to appropriate teams for resolution.
- •Assisted the security team in improving processes and remediating compromised accounts.
- •Performed closure of over 2,775 phishing security incidents.
- •Supported the program management office for a transformation program.
- •Collaborated with a team of 5 members on activities focused on Program Increment planning, RIEFW planning, and PI sprint execution.
- •Assisted in updating the Change Log Report and creating/sending 30+ Daily Dependency Reports and 7+ weekly 30-60-90 Day Dependency Reports, including data visualization charts and progress notes.
- •Completed loading Requirements, Build Objects, User Stories, and Tasks into Azure ADO system.
Front Desk Agent/Breakfast Attendant
TownePlace Suites Marriot Hotel
Kennesaw, GA • May 2019 - Sep 2022
- •Managed and supervised hotel day-to-day operations.
- •Used internal software to process reservations, check-ins, and check-outs.
- •Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- •Liaised with 10 or more housekeeping and maintenance staff to address requests and complaints made by guests.
- •Trained 5 new employees on company standards and regulations. Identified vulnerabilities and suggested improvements for our hotel system.
- •Led the daily team meeting and reported hotel and guest experience satisfaction scores.
- •Created Competitive Rate Analysis and Marketing Rate Reports for sales director.
- •Built social media marketing pages on Facebook and Instagram.
- •Reported suspicious activity and profile hacking to Marriott support team.
- •Managed sanitation for food and kitchen areas.
- •Prepared and cooked food for guests.
Key Projects
AI/ML Data Quality Assurance System
Led quality assurance processes for a leading global digital platform, ensuring accuracy and compliance of text, image, audio, and video data for machine learning applications.
Tech Stack
Impact: Managed quality reviews for large-scale AI/ML datasets, improving data reliability and model training accuracy.
Security Incident Response Program
Managed and closed over 2,775 phishing security incidents at Accenture, implementing improved triage processes and supporting security operations with first-level investigation.
Tech Stack
Impact: Achieved 100% closure rate on phishing incidents with improved response time and process efficiency.
SAP Fiori Test Automation
Developed and executed automated test cases using Worksoft Certify and Atlassian Jira for SAP Fiori applications, covering integration scenarios across OTC 1, 2, and 3.
Tech Stack
Impact: Automated 50+ test cases, reducing manual testing time by 40% and improving test coverage.
Azure DevOps Program Management
Supported transformation program by managing requirements, build objects, user stories, and tasks in Azure ADO. Created 30+ daily and 7+ weekly dependency reports with data visualization.
Tech Stack
Impact: Streamlined program tracking and reporting, improving stakeholder visibility and project delivery.
Skills & Expertise
Quality Assurance & Testing
- QA Automation Testing
- QA Manual Testing
- WorkSoft Certify
- SAP Fiori
- Quality Assurance
- Process Improvement
Cloud & Security
- AWS Cloud Architecture
- Cloud Security
- Incident Response
- Phishing Triage
- Cybersecurity
Development & Tools
- Atlassian Jira
- Azure ADO
- Data Analysis
- Microsoft Excel
- SaaS
- Operating Systems
Project Management
- Agile
- Scrum Master
- Project Management
- Program Increment Planning
- Data Entry
Soft Skills
- IT Support
- Customer Service
- Office Administration
- Supervising
- Hospitality
Education & Certifications
Education
High School Diploma
Washington County High School
Certifications & Courses
Power Skills
NA Apprenticeship
May 2023
CompletedScrum Master
Coursera
Apr 2023
CompletedGoogle Project Management
Coursera
Feb 2023
CompletedGoogle Data Analytics Specialization
Coursera
Mar 2023
CompletedIBM Cybersecurity Analyst Specialization
Coursera
Jun 2023
CompletedGet In Touch
Contact Information
References
Lokanadh Gudla
Accenture
glokanadh@gmail.com
(678) 938-6376
Chris Powers
Townplace Suites Marriott
(203) 520-1570
Denise Stroman
Townplace Suites Marriott
(803) 341-2446
Kari Morani
Townplace Suites Marriott
(404) 934-7830